BASINSPORTS.COM SHIPPING POLICY

1. WHAT SHIPPING METHODS ARE AVAILABLE AT BASINSPORTS.COM?

BASIN SPORTS products are shipped from our store location via UPS or USPS, unless specified otherwise as a drop shipment. The available shipping methods for BASINSPORTS.com include the following:

Shipping Method

      • Pick Up In Store
      • Standard (orders $75 or more)
        Restrictions apply. See notes below
      • Standard (orders under $75)
        Restrictions apply. See notes below
      • 2nd Day
      • Next Day

Rate

      • Free
      • Free
      • Calculated at checkout
      • Calculated at checkout
      • Calculated at checkout

Estimated Arrival

      • Same day in store pickup
      • 2 - 5 business days
        Allow 24 - 48 hours to process
      • 2 - 5 business days
        Allow 24 - 48 hours to process
      • 2 business days
        Allow 24 hours to process
      • 1 business day
        Allow 24 hours to process 

PLEASE NOTE:

  • Alaska and Hawaii Shipping: All shipping costs will be calculated at Checkout.
  • Additional Surcharge Items: Large item shipping charges will be added for shipping during checkout in correlation to the specific weight and size of the product. We will contact you if there are any problems or changes.
  • Promotional Shipping Discounts: Additional discounts may apply for qualifying standard ground shipping orders during specific promotional periods

2. WHERE DOES BASINSPORTS.COM SHIP?

BASINSPORTS.com currently ships within the United States; international shipping is not available at this time. The following applies:

  • 48 continental states
  • Alaska and Hawaii have a shipping surcharge
  • All P.O. Boxes and APO/FPO orders will be shipped via USPS or UPS Sure Post (2nd Day Shipping and Next Day Shipping does not apply)

3. WHEN WILL MY ORDER SHIP?

BASINSPORTS.com shipping time includes processing and transit time. Any orders placed during business hours on a weekday prior to noon Mountain Time will be shipped same day or next day, and orders processed after 12 PM will process within two business days. Orders placed on weekends or Holidays will require longer processing time.

Please Note: Business days are Monday to Friday and do not include Federal holidays within the United States, including Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, the day after Christmas, and New Year’s Day.

4. WHAT ARE BASINSPORTS.COM SHIPPING RESTRICTIONS?

BASINSPORTS.com shipping restrictions include the following:

  • Weekend delivery does not apply for 2nd Day and Next Day shipping
  • Not all items are available for 2nd Day or Next Day shipping
  • Items that are heavy or oversized require a surcharge; shipping charge will be reflected at checkout
  • Certain items will require standard ground shipping, include hazardous, flammable and oversized items

5. WHAT ARE THE AMMUNITION SHIPPING RESTRICTIONS?

Before ordering ammunition, please check your local laws for any regulations due to the sale or shipment of certain ammunition is a restriction in certain jurisdictions. Ammo cannot be shipped to the following states: California, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New York, Washington DC.

6. WHAT ARE LARGE ITEM SHIPPING (LTL) CHARGES?

For oversized or overweight products, standard ground shipping does not apply (USPS, UPS, FedEx). A surcharge will be added for shipping during checkout in correlation to the specific weight and size of the product. Products with an LTL surcharge include the following — but are not limited to:

  • Basketball Hoops
  • Grills
  • Ice Houses
  • Treadmills
  • Ellipticals
  • Weights

Please Note: Most of our LTL drop ship or special orders are shipped directly from the vendor with a standard shipping time frame of 2 to 4 weeks.

7. HOW LONG DOES A PICKUP IN STORE ORDER TAKE TO PROCESS?

Our Buy Online Pickup In Store shopping method allows you to purchase products at BASINSPORTS.com and pick up in store at BASIN SPORTS for free. Once you’ve placed an order, the following applies:

  • Your order will process within two hours
  • You will receive an email confirmation when your order is ready to pick up in store
  • Once you’ve arrived at the store, go to the front counter with a valid ID and order confirmation number

Please Note: If someone else will be picking up your order, they must have a valid ID and order confirmation with your first and last name.

8. HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive an email with tracking information. The following applies:

  • UPS or USPS tracking information will be provided for standard shipping
  • UPS tracking information will be provided for 2nd Day and Next Day shipping
  • Freight Line tracking information will be provided for oversized and overweight items, such as exercise equipment
  • FedEx or UPS tracking information will be provided for ammunition
  • Drop ship orders shipped directly from the vendor may receive tracking from a different shipping provider

9. WHAT IF I DIDN’T RECEIVE MY ORDER?

On occasion, we will have a package returned to us as undeliverable. In such circumstances, the following applies:

  • We will attempt to notify you via email or phone of the delivery failure and make an attempt to ship a replacement.
  • If we are unable to reach you, your order will be refunded in full. If you feel an order may have been deemed undeliverable, you should be notified of its status as soon as possible in order for us to assist you.
  • If your item is stolen or damaged, please CONTACT US and we will file a claim with Shipping Company and get you taken care of.